Our Policy

Store Policies

Accepted Methods of Payment. We accept Paypal, as our

Payment platform, confidential, a safe secure site that we trust.

Secure pay with peace of mind. Through PayPal you do not need

an account setup.

Shipping Time. The time needed to ship merchandise

 will vary depending on the shipment's location

and the particular time of year. Customers should

expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped

using Ground Service where possible. In addition,

some items may be shipped directly from the

manufacturer to customers.

Note we ship to the US only (Hawaii and Alaska check

for shipping rate.)

Knife Laws. Knife laws vary. Please check with

your local law enforcement agency for the laws

in your area.

Damaged Shipments. Damaged shipments from

Handling must be claimed with the freight carrier. If any

cartons are missing or damaged, be sure to note

this on the freight bill. If you notice concealed

damage after the driver has left, keep all the packing

and call the freight carrier to return and inspect the

damage and file a claim. We are not responsible for

damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have

a manufacture’s defect, email our Customer Service

department for instructions. Do not return products

to us without first contacting us to receive instructions.

If an item is to be returned to us due to

manufactures defect, you must first receive a

Return Authorization Number. No packages will be

accepted without a Return Authorization Number

written clearly on the package.

Return Merchandise Policy. Permission for any return

merchandise must be secured from our return department.

You have 30 days from the ship date to receive refunds.

You must email the refund request to support@thedollhousetlc.com

(with "RETURN" in the subject field), at which time the

 return authorization number (RA#) with return instructions

 will be sent to you. No packages will be accepted without

a Return Authorization Number written clearly on the package.

Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased,

the item must be returned with the following:

· All original contents (product, manuals, instructions, etc.).

· Original packaging.

· Original invoice or receipt.

Once a return is authorized by our return department you should:

   1. Return the item to the address given to you by our return department.

   2. Write the Return Authorization Number clearly on the box or package.

   3. Keep your shipping records for proof of shipment in the event of loss

      of returned merchandise. Returns shipped via U.S. Postal Service

      (U.S.P.S.) or with a value of over $100.00 should be insured. We can

      not be held liable for return merchandise that does not reach our return

      department.

We can refund shipping costs only if the return is a result of our error.

You are responsible for all freight charges on shipments that are refused

or returned with no fault on our part. We are not responsible for incidental

or consequential damages or losses to defective products, errors in shipping

your order, or other errors. The limit of our liability is the replacement

cost of any item you purchase from us.

Privacy Policy

We are committed to your privacy!

Your privacy is important, so we'd like to explain what

information we collect when you visit this web site, why

we collect it and how it is used. We'd also like to explain

your options to access and control your information, our data

security practices and other matters. This Policy is governed

by our Terms of Service.

Special note about children

What information do we collect from you? Why?

If we collect personal contact information (as described below),

you may later access and modify it, and remove it from our

system. You may choose simply not to provide personal contact

information by opting-out at the point of collection.

When you use our Site, we may request your name, street address,

telephone number or other "real world" contact information.

This information does not inherently reveal and will not be

linked to you personally. We use this information to complete

and support the immediate activity requested, and to comply

with any requirements of law. This information may be disclosed

only to our staff and to our immediate agents. We will not share

your information.

When you use our Site, we may collect personal information about

you described below. You may later access and modify the

information, and have it removed. You may choose simply not to

provide actively gathered information by opting-out at the point

of collection.

We may collect information actively generated by the purchase

of a product or service, such as a payment method. This information

will not inherently reveal your identity or be linked to you

personally. We use this information to complete and support

the immediate activity requested, and to comply with any requirements

of law. This information may be disclosed only to our staff and

to our immediate agents.

As you browse our Site, we may gather navigational and clickstream

data that shows what pages are visited and how long various

features are used. This information will not reveal your

identity or be linked to you personally. We use this information

to complete and support the immediate activity requested, and

to comply with any requirements of law. This information may

be disclosed only to our staff and to our immediate agents.

Cookies are small files stored by your browser in your computer

when you visit our Site. We use cookies to improve our Site and

make it easier to use. Cookies permit us to recognize users and

avoid repetitive requests for the same information. We mostly

use "session cookies" that are automatically deleted after each

visit. Cookies from our Site can't be read by other sites. Most

browsers will accept cookies until you change browser settings

to refuse them.

How do we protect information we collect?

We offer secure web pages to collect certain kinds of user

information and we store certain kinds of data in encrypted

form. We follow reasonable technical and management practices

to help protect the confidentiality, security and integrity of

data stored on our system. While no computer system is completely

secure, we believe the measures implemented by our Site reduce

the likelihood of security problems to a level appropriate to

the type of data involved.

How long do we keep user information?

We generally keep user data on our server or in our archives

for as long as we reasonably need it. We may alter this

practice according to changing requirements. For example, we

may delete some data if needed to free up storage space. We

may keep other data for longer periods if the law requires it.

In addition, information posted in a public forum could stay

in the public domain indefinitely.

Data management requests are administered in an orderly manner

to the extent feasible and within our direct control. Note: we

have greater control over recently collected data than for archived

data. Once data is removed from the system and archived, it may

not be feasible to accommodate specific requests. In those cases,

our general data retention policy applies.

Your consent to this policy

By using our Site, you agree to this Policy. This is our entire and

exclusive Privacy Policy and it supersedes any earlier version. Our

Terms of Service take precedence over any conflicting Policy provision.

We may change our Policy by posting a new version on our Site.

Legal Disclaimer

This Site operates AS-IS and AS-AVAILABLE, without liability of

any kind. We are not responsible for events beyond our direct control.

This Policy is governed by TX law, excluding conflicts of law principles.

Any legal actions against us must be commenced in TX within one year after

the claim arose, or be barred.